Access pages in pdf format for accessibility and print

You can download our guide as a series of info sheets below (this is advisable if wanting to print out the guide and also works better with certain screen readers) or you can continue to explore the guide online: ucus.org.uk/ucguide.

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Download all 12 sections in one file

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Helping you understand our guide

UC Lessons from Lived Experiences

Key lessons our group have learnt from their lived experiences. Includes our “Talking Universal Credit: What I wish I’d known” videosKey lessons our group have learnt from their lived experiences. Includes our “Talking Universal Credit: What I wish I’d known” videos

Before you apply

Highlights key things that you need to know before making a claim for UC.

Making an application

A checklist with all the information you need to have ready to make a claim online for Universal Credit.

The 7 Elements of Universal Credit

Sets out all the different elements of Universal Credit to help you to understand more about the benefit.

Where to get extra financial support

Places where you may be able to seek financial help in addition to your UC claim.

Using the online journal

Here we highlight some of the key do’s and dont’s when using your online journal, which should help  things run smoothly.

Challenging a decision

A step by step guide to appealing decisions and lodging complaints along with details of help available.

Managing Overpayments & Deductions

Information on the reasons why overpayments and deductions occur and some options to manage them.

Crisis support

Find out support available for people living on a low income who are undergoing  difficult circumstances.

Want to change things?

A quick run through of ideas for trying to change things and ways you can get involved.

Important contacts

Contacts for a number of free, independent advice agencies who can provide advice and assistance, free of charge.